Famfoo Code of Conduct for Cooks

Respect and Integrity:Treat all customers and Famfoo staff with respect. Honest and transparent conduct is expected at all times.

Food Safety and Hygiene:Adhere strictly to all food safety and hygiene regulations. Ensure your kitchen and utensils are clean. and food is prepared, stored, and transported in a safe manner.

Food Packaging:Use appropriate, safe, and high-quality packaging materials for your dishes. This not only ensures food safety but also presents your dishes in the best possible way.

Ingredient Transparency: Be completely transparent about ingredients used in our dishes. Any allergens should be clearly indicated.

Professionalism: Maintain a high level of professionalism. This includes punctuality with delivery or pick-up times, respectful communication, and handling any issues or disputes professionally.

Quality: Strive to provide high-quality dishes consistently.

Compliance with Regulations: Understand and comply with all local health codes and food handling requirements.

Non-Discrimination: Famfoo is committed to creating an inclusive and welcoming environment. Discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status is strictly prohibited.

Confidentiality: Maintain the confidentiality of our customers' information.

Responsible Sharing: Only use the "Professional Dishes" button if you are a certified cook. Do not misrepresent your status.

Feedback and Improvement:Be open to receiving feedback from customers and Famfoo, and willing to make improvements where necessary.

Famfoo Code of Conduct for Buyers

Respect and Integrity: Always treat Famfoo cooks and staff with respect. Honesty and decency in all interactions are expected.

Professionalism: Maintain a high level of professionalism in all communications and interactions. This includes being punctual for pick-ups and respectful in communication.

No-Discrimination: Famfoo is committed to fostering an inclusive and welcoming environment. Discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status is strictly prohibited.

Confidentiality: Keep all information shared with you by the cook or Famfoo confidential.

Constructive Feedback: Provide honest and constructive feedback about your experience. This helps cooks improve and enhance the quality of their service.

Compliance with Rules: Adhere to all Famfoo policies, terms of service, and the rules set by the cooks about their food and service.

Payment: Ensure that all payments for orders are made promptly and via the Famfoo platform to ensure transparency and accountability.

Responsible Use: Use the Famfoo app responsibly, keeping in mind that it's a community service designed to help both cooks and buyers. Misuse of the app, including false orders or non-payment, may result in suspension or ban.

Dispute Resolution: In case of any issues or dissatisfaction with the order, please initiate a claim through the order on the Famfoo platform. We are here to ensure a fair resolution of all disputes.